Grievance Redressal Policy
CampusCredit® Education Finance — Matriye Software Pvt. Ltd.
Last updated: April 2026 · Resolution target: 30 days
Lodge a Complaint
EMAIL (Primary)
grievance@cosmosiq.inPOSTAL ADDRESS
Grievance Officer, Matriye Software Pvt. Ltd.,
Matriye Academy, Pune, Maharashtra — 411 001, India
Scope
This policy applies to all complaints related to CampusCredit® education EMI services — application processing, loan disbursement, partner NBFC behavior, data privacy, and any other service-related issues.
How to File a Complaint
Step 1: Email grievance@cosmosiq.in with subject "COMPLAINT – [Your Name] – [Brief Issue]". Include your application ID, contact number, and a detailed description.
Step 2: If unresolved within 15 days, escalate to the Grievance Officer at the postal address above.
Step 3: For NBFC-related issues, contact your assigned lender's grievance department directly.
Resolution Timeline
Acknowledgement: within 3 business days.
Investigation: within 15 business days.
Final resolution: within 30 calendar days from complaint date.
RBI Ombudsman Escalation
If your complaint remains unresolved after 30 days, you may escalate to the RBI Integrated Ombudsman via: rbi.org.in or call 14448 (RBI helpline, toll-free).
NBFC Partner Grievances
Issues related to loan terms, EMI deduction, NACH, or credit bureau reporting should be directed to your NBFC partner's grievance officer. CampusCredit® will facilitate this escalation on your request.
Data Protection Complaints
For data privacy and data protection concerns, email privacy@cosmosiq.in. We follow applicable data protection laws and will respond within 15 days.