At Matriye Software Pvt Ltd (CosmosIQ®), we are committed to your satisfaction. Here's everything you need to know about our refund process.
Refund at a Glance
You are eligible for a refund within 7 days of the date of purchase. Refund requests submitted after the 7-day window will not be entertained, except in extraordinary circumstances at CosmosIQ's sole discretion.
The 7-day period is calculated from the timestamp of your successful payment confirmation email, not from when you first access the course.
A refund will be issued with a total deduction of 5% from the final purchase price. This covers payment gateway processing fees and administrative costs.
Example Calculation
Please allow up to 30 days for the refund process to be completed. This includes verification of eligibility and processing by the payment gateway.
Submit refund request via email to support@cosmosiq.in
CosmosIQ team reviews your request and verifies eligibility
Refund approval confirmed and initiated to payment gateway
Amount credited to your original payment method
To be eligible for a refund, all of the following conditions must be met:
The refund request is made within 7 days of the purchase date.
The digital content has not been extensively accessed or downloaded (less than 20% of course content viewed).
The request adheres to the terms outlined in our Terms and Conditions.
The course was purchased directly from cosmosiq.ai (not through a third-party reseller or franchise partner).
No certificate has been generated or issued for the enrolled course.
Requests submitted after the 7-day window
Courses purchased during flash sales or at discounted rates above 50% off
Live batches or bootcamps where sessions have already commenced
Certification fees once the certificate has been issued
Courses accessed more than 20% of total content
To initiate a refund, please follow these steps:
Email Our Support Team
Send an email to support@cosmosiq.in within the 7-day refund period with the subject line: "Refund Request – [Your Order ID]"
Provide Required Details
Include your full name, registered email address, transaction/order ID, course name, purchase date, and reason for the refund request.
Await Confirmation
Our team will acknowledge your request within 24 business hours and review eligibility within 1–3 business days.
Receive Your Refund
Upon approval, the refund (minus the 5% processing fee) will be credited to your original payment method within 7–30 days.
Matriye Software Pvt Ltd (Brand Name: CosmosIQ) reserves the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting on our website. We recommend checking this page periodically. Your continued use of CosmosIQ after policy changes constitutes acceptance of the revised terms.
Our support team is available Monday–Saturday, 9 AM – 7 PM IST to assist with your refund request.